Store Policies (Orders/Returns & Shipping)

ORDERS/SHIPPING

Beautiful Junque Boutique ships merchandise to locations within the United States for FREE for all orders over $100 (before tax).  As of March 2021, we offer flat rate $5 shipping for any orders over $50 (before tax).  Shipping for orders under $50 is based on weight, and clothing and jewelry ship at a flat rate.  The shipping cost that you see (if your purchase is less than $50) is for USPS Priority Mail and is automatically generated based on weight.  We weigh all online product ourselves and round up to the nearest hundredth (i.e., two numbers after the decimal point).

Orders are generally shipped via the United States Postal Service (USPS) within 3-5 business days of purchase (generally as soon as we are able/as soon as it can be picked up - mail is picked up every business day), but on occasion are shipped via UPS when it makes sense for that particular order.

We also offer FREE IN STORE PICK UP!  As soon as you receive an email that says your item is ready for pick-up, you may come and get it from our front counter at your earliest convenience during our store hours.  You are also more than welcome to send someone else to pick up your order for you; we only need to know the name the order was placed under.  We do not include a receipt or packing slip, seeing as one is automatically emailed to you upon placing an order, but can print one upon request (as well as a gift receipt, if needed).

If you would like to do CURBSIDE PICK UP, please indicate that in the "notes" section on the CART screen.  You may also contact us via email, phone, or Facebook/Instagram message.  Please indicate the approximate time you will be picking up, as well as your vehicle type and color.  As we are often single-staffed during the day, please choose the closest available parking spot.

MAKE SURE TO SELECT THE CORRECT SHIPPING/PICK-UP METHOD.

*If wrong shipping is picked during checkout we have the right to not ship items until shipping payment is corrected.

REFUND POLICY

Thank you for shopping at Beautiful Junque!  We hope you are happy with your purchase, but we understand that sometimes things just aren't meant to be!

If for some reason the items you purchased did not work out, you may exchange for an item of equal value or store credit within 30 days of the original purchase.  Please bring your receipt (or gift receipt) and have all original tags and packaging.  Items must show no signs of wear or use.

Custom items, food, masks, and Junque Mail Boxes (including items from them) are not eligible for return.  Items that have been discounted by 25% or more or that have a clearance/redline price are also final sale.  Damaged items are up to our discretion- we will not accept items that have been damaged after leaving the store; however, we may accept returns or replacements on items that appear to have had a prior defect.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

***If you purchase online, you are more than welcome to return your item in person if you are able!

DAMAGED, DEFECTIVE OR MISSING ITEMS

Once an item leaves our store with USPS or UPS, we are no longer responsible for it- that responsibility passes on to you.  Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.

We do our best the wrap items as securely as possible to avoid damage, but on occasion, things do happen.

If your item was shipped through USPS and was damaged during shipping, you can file a claim HERE.

If your item was shipped through UPS and was damaged during shipping, click HERE to file a claim.

If the item has damage or defect that does not appear to have been incurred during shipping, we will replace or refund you at our discretion.  Please email us at beautifuljunque@hotmail.com and put DAMAGED ORDER in the subject line, and we will work with you to find a solution.

Please include the following information:

1. The name of the item and a description of the issue.
2. The first and last name the order was placed under.
3. If you have the order number (on the packing slip or on your order confirmation email), that would be helpful as well.

We take great care in packing product for shipping orders, but do recognize that mishaps do happen on occasion.  We reserve the right to no longer sell or ship to anyone who we believe is abusing our shipping/return policy.

GIFT CARDS

Gift Cards can be used online and in-store. If you have any issues don't hesitate to contact us and we'll assist you in using your card.  Store credit for returned items is given in the form of a gift card and therefore can be used online or in-store.  

Our gift cards come in the following format: LNNL-NNLL-LNLN-NNLL, where L is a letter and N is a number.  The letters on the card or printout are always uppercase, but are not case-sensitive when you enter them at checkout.

If you receive a digital gift card with a QR code and a card code below it and would like to use it in store, you can either present the QR code on a smart phone at check out, print it out, or show us the number.

At this time, we do not have a method of checking gift card balances online (without making a purchase), but if you reach out to us (either via email, the "contact us" page, or via Facebook or Instagram), we can give you your balance.

If you have any other issues with your gift card, do not hesitate to ask!